Processing Time
Orders are typically processed and shipped within 1-3 business days after they are placed.
Shipping Time
Delivery time varies depending on the shipping method chosen at checkout and the destination of the package. Estimated delivery times are as follows:
Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Priority Shipping: 1-2 business days
Please note that delivery times may be affected by holidays, weather conditions, and other factors beyond our control.
Shipping Costs
Shipping costs are calculated based on the weight of the package and the shipping method chosen at checkout. You can see the shipping cost for your order on the checkout page before you complete your purchase.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your package.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you are not, we will be happy to accept returns and exchanges within 30 days of your purchase.
Return Policy
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. PLEASE CONFIRM YOUR ORDERED IS CORRECT BEFORE OPENING THE PACKING FOR USE.
Exchange Policy
If you would like to exchange your item for a different size or color before opening for use, please contact us to initiate the exchange process.
Refund Eligibility
We offer refunds for products that are in new and unused condition, with original packaging and all tags and labels intact.
Timeframe for Refunds
You may request a refund within 30 days from the date of purchase. The refund will be processed within 5-7 business days from the date of receipt of the returned product. The refund will be made to the original payment method.
Refund Process
To initiate a refund, please contact our customer service team at info@leacroftgms.com. We will provide you with a RETURN PRODUCT NUMBER (RPN) number and instructions on how to return the product. You must include the RPN number and a copy of the purchase receipt with the returned product. The cost of return shipping will be deducted from your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, a credit will be applied to your original method of payment within 5-7 days.
Refund Amount
The refund amount will be the purchase price of the product, less any applicable shipping and handling fees, and restocking fees if applicable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer service team immediately. We will provide you with a RETURN PRODUCT NUMBER (RPN) number and instructions on how to return the product. We will cover the shipping cost for returning the damaged or defective product, and we will provide a replacement or issue a full refund, as per your request.
Contact Us
If you have any questions or concerns about our refund policy, please contact our customer service team at info@leacroftgms.com. We will be happy to assist you. Thank you for shopping with us!
